© Copyright 2024 Lost Stolen Dog LTD.
Registered in England & Wales No. 13231834. All Rights Reserved.
Below are some of our most frequently asked questions, helping you to understand what you need to do if the unthinkable happens to you.
My dog is missing/stolen, what do I do first?
Stay calm …we are here to help and your details will be distributed within minutes.
Start by clicking ‘Report Incident’ below.
All your dog’s details are already in our database and will automatically be download onto the form so all you have to do is complete a few details surrounding the incident and press ‘activate’.
I’ve forgotten my password?
You can reset your password by clicking on ‘Reset Password’ below:
Can my dog sitter/walker use the alert system if she was looking after my dog?
Yes they can and if any incident occurs they can report it, in the usual way, as you would.
What service are you offering?
To get the details of a lost or stolen dog ‘out there’ as quickly as possible as research has shown us that very few dog owners, particularly people new to owning a dog/puppy during the pandemic, are not aware that a service like this exists. As well we aim to become the most popular and largest dog community platform in the UK, offering news, tips and fun topics to all our social media followers.
How long will my alert be listed on your website?
Your alert will be active on our website until you have found your dog. We will repeat the alert every month, for the first 6 months and then quarterly until the dog has been found/reunited
Is it safe to enter my details along with my dog?
We only request your postcode prefix so there is no possibility anyone can find your address and connect it to your dog.
Also your dogs details are only ever published should they go missing or stolen.
What do you offer?
We aim to help take the panic out of the situation and reassure dog owners that their ‘alert’ will reach a wide audience, within minutes, when every second counts.
Do you report the incidents to the police?
We ask that when a registered dog owner activates the alert they are to inform the police at the same time. We feel that it is up to the owner to make contact with the police as it could have a negative effect if we keep calling them every time we receive an alert.
I have a question that isn’t listed here.
If you have any another question, the best way to contact us is to complete the form here and we will endeavour to reply to you ASAP.